Terms of Use and Privacy Policy | Eon Exclusive Portal

Eon Exclusives Terms and Conditions
Updated as of March 2024

These Terms and Conditions (“Terms”) shall govern the issuance, use, cancellation and renewal of Eon Group of Companies (“EGC” or “We”) Eon Exclusives. By using the Eon Exclusives, it shall be construed that the you have read, understood, and agree, without limitation or qualification to be bound by these Terms.

I. Qualification

To qualify as an Eon Exclusives member, you must be at least 18 years old, with approved application, and must have paid the Php 200 in requesting and availing a physical card, which can be increased at any time without prior notice.

II. Membership Application

Applications for Eon Exclusives membership may be done over-the-counter or through Eon Exclusives website.
For over-the-counter applications, you have to complete the application form in our outlets using the gadget available with the help of our associates. Upon approval of the application, you will be immediately an Eon Exclusives member.

For applications through Platforms, you are required to register and create an account. You are responsible for safeguarding your username and password, and for any activities or actions under said account. We are authorized to assume that any person using the Platforms with your username and password is either you yourself or is authorized to act in your behalf.

You are required to keep your personal data file complete and updated. We will not be liable for any loss, damage, injury or claim arising from your failure to keep your personal data file accurate, complete and updated.
Eon Exclusives has the absolute discretion to reject any application for membership.

III. Membership Validity

Eon Exclusives membership is lifetime; however, you have an option to deactivate your account.
There is no expiration to unused points but in order to maintain your Eon Exclusive Prime membership, you must accumulate a total of 500 points from January – December every year.

IV. Eon Exclusives Uses and Restrictions

Eon Exclusives can be used to earn and redeem points at any of its partner merchants.
Eon Exclusives is not a bank or credit card.
Eon Exclusives is not transferable, and is valid for use only if presented when processing any transaction.
Eon Exclusives may not be used, and Eon Exclusives points will not be earned, for purchases or activities identified by Eon Exclusives as not eligible for earning Eon Exclusives points.
Eon Exclusives cannot be used in conjunction with other rewards cards (i.e. BDO Rewards, Ace Rewards, etc.)
Eon Exclusives is and shall remain the property of Eon Group of Companies.
Eon Exclusives is valid only in the Philippines.

V. Earning and Redemption of Eon Exclusives Points

Earning and redemption of Eon Exclusives points may differ for each of EGC's merchant. Click here (link of list of partners/merchants) for a complete list of EGC’s merchants and learn how to earn and redeem Eon Exclusives points from them.
Members with valid Eon Exclusives may use their Eon Exclusives points to redeem goods or services at any of EGC’s partner merchants. Eon Exclusives points cannot be exchanged for cash.
Eon Exclusives members should keep transaction receipts, which may be required in case of request for points verification by the member.
EGC reserves the right to adjust on earned or accrued Eon Exclusives points as it sees fit, including but not limited to, deduction of points arising from disputed transactions, or those from returned goods or refunds.
For the redemption of Eon Exclusives points, the points reflected in EGC’s records shall be deemed final and correct. EGC has the exclusive right to determine the available number of points to be awarded to or available for redemption by the member.
Eon Exclusives points redeemed may no longer be restored.
Redeemed awards or privileges are not exchangeable for other awards or privileges. They are not refundable, nor can they be sold or transferred for cash or credit, under any circumstance.
EGC or any of its partner merchants are not liable for the unavailability of any award or privileges.
Redeemed awards and privileges are subject to the return and exchange policy of EGC’s partner merchant.
EGC shall not be liable for fraud, misuse, or other misconduct involving the earning and redemption or use of Eon Exclusives points, which may result in the immediate cancellation or termination of the relevant Eon Exclusives and the forfeiture of the points and other awards and privileges in connection thereto.
Employees of EGC and its partner merchants are subject to their respective employer’s policy on the earning and redemption of Eon Exclusives points.
Other guidelines, promotions and offerings for earning and using Eon Exclusives points are provided in the Platforms and collaterals posted by EGC, which may be updated anytime, without need of prior notice.

VI. Lost, Damaged or Stolen Eon Exclusives Card

1. EGC will not be liable for the lost/damaged/stolen Eon Exclusives Card and the Eon Exclusives member must be responsible to it.

If the member wish to avail another card, he or she must request again. The fee is still Php 200.

VII. Cancellation of Eon Exclusives

Eon Exclusives will be automatically cancelled, and all awards and privileges in relation thereto will be forfeited, in case of death or legal incapacity of the Eon Exclusives member and violation of the Terms and other guidelines as may be issued by EGC from time to time in relation to Eon Exclusives.

VIII. Intellectual Property

All information, material and content available on the Eon Exclusives and in the Platform, existing and future, including but not limited to, trademarks, logos, service marks, features, functions, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the “Content”) are owned by EGC, subsidiaries or affiliates, and are protected by international laws, including laws governing copyrights and trademarks.

Except as required under applicable law, neither the Content nor any portion of the Eon Exclusives or of the Platform may be used, reproduced, republished, uploaded, posted, transmitted, distributed, duplicated, disseminated, copied, sold, resold, accessed, decompiled, disassembled, reverse engineered or modified, or otherwise exploited, in whole or in part, for any purpose without EGC’s express, prior written consent. Nothing contained herein grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on the Eon Exclusives or in the Platform, without EGC’s written permission or such third-party owner, as may be applicable.

IX. Limitation of Liability

EGC disclaims all liability, whether based in contract, tort (including negligence), strict liability, or otherwise. EGC shall not be liable for any claim, suit or proceeding of whatever nature or any ordinary, direct, indirect, consequential, incidental, special, punitive or exemplary damages or any other losses or liabilities which may arise out of, or in connection with, or result from the use of the Eon Exclusives, including but not limited to: a) Exclusives not being honored or being declined; b ) any delay or interruption in the crediting of points for any reason; c) fraudulent or unauthorized use of Eon Exclusives; d) unauthorized disclosure or breach of security or confidentiality of card information with or without Member’s participation; e) business interruption; f) transmission blackout, data non-delivery, misdelivery, corruption, destruction or other modification; g) computer viruses, system failures, malfunctions or any breach in connection with use of Eon Exclusives or of the Platform; h) any delays, inaccuracies, errors in or omissions in the content of Eon Exclusives or of the Platform.

X. Indemnity

Eon Exclusives Member agrees to indemnify and hold EGC, its affiliates, directors, officers, shareholders and agents, free and harmless from and against any claims, demand, loss, suits or proceedings, damages, costs and expenses including attorneys’ fees arising from or related to the use of the Eon Exclusives.

XI. Force Majeure

EGC shall not be liable for any breach of the Terms when hindered or prevented from carrying out its obligations by any cause outside our reasonable control, including by lightning, fire, flood, epidemic/pandemic, extremely sever weather, strike, lock-out, labor dispute, act of God, war, riot, civil commotion, malicious damage, failure of any telecommunications or computer system, prolonged power outages, breakdown in computers and communication facilities, computer-related errors, typhoons floods, public disturbances and calamities or other similar cases compliance with any law or mandate from the government, accident or by any damage caused by of such events.

XII. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

XIII. Transfer/Assignment

EGC shall have the right to assign or transfer in whole or in part any of its rights and obligations arising from the Eon Exclusives, without need of prior notice to or consent of the Eon Exclusives members.

XIV. Revisions to the Terms and Conditions

EGC reserves the right, at all times, without notice, and its sole discretion:

To make any changes whatsoever to these Terms, including any guidelines in relation to the Eon Exclusives;
To withdraw, cancel, withhold, substitute, deny access to or use of, or in any way change any of the awards or privileges previously advertised or offered; and
To terminate or materially alter the Eon Exclusives program which may result in the revocation of the membership of a member and/or the right of a member to use Eon Exclusives or to utilize any awards or privileges.

Any question or dispute relating to Eon Exclusives will be subject to the final decision of EGC.

All users and members of Eon Exclusives Loyalty Program are expected to read carefully the Terms and Conditions and Privacy Policy for Eon Exclusives Loyalty Program.

Who We Are

Eon Group of Companies (EGC, “we”, “us”, or “our”) operates and manages Eon Exclusives which aims to incentivize the purchasing behavior of its members. Eon Exclusives is the loyalty program where Eon Exclusive members can earn and redeem points every time they avail products and services. Eon Exclusives member who meets the criteria and spending level in a year may be upgraded to Eon Exclusives Prime, an elite version of Eon Exclusives will receive an exclusive access to perks and privileges from EGC and its affiliates.

Our Commitment

We value and respect the Eon Exclusives members’ privacy rights under the Data Privacy Act of 2012 (DPA) and other applicable privacy laws. The objective of this Privacy Policy (or “policy”) is to inform Eon Exclusives members how we collect, use, share, retain, and dispose their personal data in relation to their membership with the Eon Exclusives Loyalty Program and its related services. This policy also outlines our practices and the security measures we have in place to ensure that our members’ personal data are protected and processed in accordance with the purposes disclosed in this policy and the law.

What We Collect

EGC may request the Eon Exclusives member to provide his or her personal data, depending on the services which the member is using. The personal data we may collect from you are as follows:

Full name
Mobile number
Email address
Home address
Purchase history
Eon Exclusives QR
Eon Exclusives account number

The Eon Exclusives member is responsible in ensuring that the personal data he provides is accurate and updated. Any member may update his or her personal data at any time by accessing the member’s Eon Exclusives account on the Eon Exclusive website. EGC and its affiliates, specialty stores, service group, or partner merchant shall not be held liable for any loss, damage, injury or claim arising from the member’s failure to keep his account information or personal data updated.

How We Use Your Personal Data

The personal data collected shall be used or processed pursuant to any or all of the following purposes:

For administration of the Eon Exclusives loyalty program, including registration, maintenance of the Eon Exclusives account, points earning or redemption, and such services related to the Eon Exclusives Loyalty Program;
To verify your identity when you access your account;
For data analytics and direct marketing; for market research and analysis – to better understand your interests and preferences; to send you marketing promotions, offers, or latest news on Eon Exclusives, co-branded offers, and affiliate and partner offers, which may be sent through email, phone, and SMS and other electronic means of communication
To administer any raffle draws or competitions;
To render such services which may be requested by the member such as but not limited to addressing inquiries and complaints, updating or deletion of records;
To develop and test any changes or improvements to our website or services;
To send you service emails or communications or update you about any changes to our policies or services or any information required by law to be disseminated;
To provide necessary services related to your Eon Exclusives membership;
To serve EGC’s legitimate business purposes.

In certain circumstances, EGC may need to share, provide or disclose the member’s information to enable us to comply with legal or regulatory requirements, such as criminal, civil or administrative investigations, among others.

Member’s Consent

By accessing our website, or creating an Eon Exclusives account, and availing of privileges, the member confirms that he or she has read, understood and agree to be bound by this policy and consents to the collection, use, sharing or otherwise processing of the member’s personal data by EGC and its service group, affiliates, specialty stores, and partner merchants obtained at the time of submission of application for membership, whether manually or electronically, and/or upon joining Eon Exclusives membership. EGC shall continue processing the member’s personal data as long as the member maintains his membership or continues to use Eon Exclusives.

By using Eon Exclusives and/or participating in the Eon Exclusives Loyalty Program, the member reaffirms his consent to the processing of his personal data. Below is a copy of the member’s consent:

“By accessing the Eon Exclusives website, or availing of Eon Exclusives privileges, you signify that you have read, understood and agree to be bound by the Terms and Conditions and Privacy Policy of Eon Group of Companies (EGC) for Eon Exclusives.

Subject to applicable laws and regulations on data privacy and protection, you hereby give your full and absolute consent to EGC and its affiliates, specialty stores, partner merchants, and service group to collect, use, store, share or otherwise process your personal data in accordance with the purposes disclosed in the Eon Exclusives Privacy Policy, such as but not limited to, account management, direct marketing, data analytics, announcements on system enhancements, updates, discounts, sales and marketing promotions and/or for the performance of such other services which you may request from EGC. In case you are chosen as a winner in any Eon Exclusives contests, promotional campaigns or automated electronic draws, you hereby give your consent to EGC to publish your full name in social media or in such media which may be necessary to comply with requirements of regulatory agencies.”

The member can withdraw or modify the scope of consent anytime by contacting our data protection officer in the contact details below or through the opt-out procedures in our emails or your Eon Exclusives account. Please note that should you opt to withdraw or limit the scope of consent provided, we may not be able to provide certain services and the member is unlikely to receive our optimal overall member experience. If you opt out of receiving promotional communications from us, we may still send you non-promotional communications such as emails about your accounts or our ongoing business relations.

Data Sharing

Our service providers and contractors

In order to deliver certain services to you, we may need to share your personal data with our service group consisting of the following:

Our officers, employees, personnel, and consultants;
Our parent and/or affiliate companies which may render support services to us in line with the administration of the loyalty program;
Our authorized service providers, such as but not limited to: IT providers, data encoders, website and database hosts, couriers and delivery, advertising and marketing service providers, card printers.

Our service providers have confirmed that they apply appropriate data protection policies and security controls to keep your personal data safe and secured. We have also imposed contractual obligations on these service providers to ensure that they will only use your personal data to render the services agreed upon in relation to your Eon Exclusives membership. We only share such information that is needed to provide services to you and if we stop using a third party, we require them to return, destroy or remove your information from their systems. We do not, and will not, sell your personal data.

Disclosure to third parties

Eon Exclusives will not disclose your personal data outside EGC and its service group, except to third parties as set out below:

EGC specialty stores and/or selected merchant partners where you have used your Eon Exclusives card and for purposes of:

offering promotions and privileges;
awarding and/or allowing redemption of Eon Exclusives points in their stores;

Any business or company which acquires all or part of the Eon Exclusives business;
Governmental bodies, regulators, law enforcement agencies, courts or tribunals, or insurers when we are required to do so, e.g., to comply with a legal obligation, to exercise a legal right, to prevent or aid an investigation of a crime or to prosecute offenders and/or to protect our employees or members.

Where We Process and Store Data

EGC stores, processes and transmits personal data within the Philippines. EGC shall comply with the applicable laws and regulations should it become necessary to process or store your data in another jurisdiction.

Information Security

EGC ensures the security and protection of your personal data against risk of data loss, unauthorized access and disclosure, alteration and unlawful processing. Aside from establishing policies, rules and procedures, the company also ensures that all information is secured and protected within the scope of the organization. EGC conducts periodic Privacy Impact Assessments to evaluate and manage the privacy implications of projects, programs and processes. EGC also ensures that a Personal Data Breach Management is in place.

EGC uses various appropriate measures to safeguard your personal information. This includes but not limited to:

Organizational measures: appointment of Data Protection Officer, access control policy, security awareness training, among others.

Physical measures: security on data centers, card storage, biometric devices, among others.

Technical security measures: encryption, anti-virus software, among others.

How Long We Will Store Your Information

EGC will store your information for as long as the member retains his or her membership to the Eon Exclusives Loyalty Program or, for as long as needed for us to be able to provide the relevant services to the member.

In some circumstances, such as to meet our legal or regulatory obligations, resolve disputes, prevent fraud and abuse, or enforce the Eon Exclusives Terms and Conditions, we may retain your personal data beyond the 2-year period.

Disposal of Your Personal Data

Electronic files shall be erased, while physical records shall be shredded for disposal. When appropriate, anonymization techniques may be performed to permanently remove identifiable information from our records. In all cases, we will make sure that the personal information is destroyed in a way that prevents unauthorized people from accessing, processing, or retrieving it.

Collection of Computer Data

We or our authorized service providers may use cookies, web beacons, and other similar technologies for storing information to provide you with a better, faster, safer and personalized experience when you use the Eon Exclusives services and/or access our digital platforms and technologies.

Cookies contain information about the web activities of the user. This allows EGC to understand more about your visit and help us to enhance your experience and may be used for authentication and storing website information or preferences. You are free to accept or decline cookies by modifying your browser setting to decline cookies. However, should you choose to decline cookies, you may not be able to fully experience the features of our website.

Web beacons are small graphic images that may be included in the services available on our website and app digital. These will allow EGC to count users who have viewed these pages, the time spent on the pages, items searched for, among others, to better understand your preference and interests so we can improve our services.

If you do not want to accept cookies from the Eon Exclusives website, you can remove or reject cookies in your browser settings. If you choose to do this, please be aware that Eon Exclusives website may no longer function as intended.

The Rights of the Data Subject

As provided under the DPA, you have the following data privacy rights:

Right to be informed. You have the right to be informed of the collection and processing of your personal data, the purpose for which they will be processed, among others. Thus, you are required to read this privacy notice before giving your consent to the collection and processing of your personal data.

Right to object. You have the right to object to the processing of your personal data. You will be given an option or opportunity to withhold your consent to the processing of your personal data whenever EGC communicates with you.

Right to access your information. It is your right to obtain confirmation on whether or not data relating to you are being processed as well as other relevant information about the processing involved.

Right to updating or rectification. You have the right to rectify or correct any inaccuracy or error in your personal data through the Eon Exclusives website.

Right to erasure or blocking. You have the right to the erasure or blocking of your personal data in accordance with the requirements of the DPA, subject to restrictions imposed by other regulations.

Right to damages. You have the right to be indemnified if you incur damages due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of your personal data.

Right to data portability. You have the right to obtain a copy of your data in an electronic or structured format if the same is processed by electronic means and in a structured and commonly used format by submitting a proper request.

Right to file a complaint. If you have reason to believe that your personal information has been misused, maliciously disclosed, or improperly disposed of or that your data privacy rights have been violated, you have the right to file a complaint.

If you intend to exercise any of your abovementioned data privacy rights you, may contact our Data Protection Officer (DPO). We may ask some information in order to verify your identity to avoid unwanted disclosure of personal information.

Minors

Our website is intended only for persons who are at least eighteen (18) years old. We neither offer products or services nor knowingly collect personal data of persons below eighteen (18) years old (“Minors”) without any legal basis or consent of the minor’s parent or guardian. Should we learn that we were provided with personal data of Minors, we will delete the same from our database.

Inquiry

For inquiries relating to your personal data or about this Privacy Policy, or if you would like to exercise any of your rights as data subject or if you would like to raise concerns regarding data privacy, please contact our data protection officer at:

EGC Data Protection Officer

4^th Floor One E-com Building Harbor Drive
Mall of Asia Complex Pasay City, Philippines 1300

Email: dpo@smadvantage.com

Any data privacy complaint, request or inquiry should be made in writing, clearly state the material facts, specify your contact information and include supporting evidence, if applicable. EGC reserves the right to require further documentation from you, depending on the nature of your request/inquiry.

Helpdesk Contact Number

+63 288 338 888 / +63 27 944 388 (for Metro Manila)

0917-833-2090 (Globe)

0998-533-8888 (Smart)

We urge you to submit your inquiries, request or concerns in writing for proper documentation and monitoring. Kindly provide our DPO with the factual background and documentary evidence. Please provide information on how we can contact you regarding your concern/inquiry or complaint.

Changes to Our Privacy Policy

This policy is subject to periodic review. We may update this policy as we may deem fit or as may be necessary to comply with government regulation. We may also revise this policy to comply with the industry’s best practices or if there is a need to revamp the website to adapt to new requirements of technologies or security protocols. All changes on this policy will be posted on our official privacy policy page https://exclusives.eongroup.com.ph